PRIVACY POLICY (External)
1. Introduction
A. When Does this Privacy Policy Apply?
This Privacy Policy governs the collection, use and/or disclosure of Personal Information from external sources during the course of PFG’s business.
It applies to the business activities of PFG, agents and affiliates in carrying out those activities.
PFG may change and update this Privacy Policy at any time without notice.
Revised versions of this Privacy Policy will be made available on our websites
as well as from Customer Service in our stores and will be effective from the date of release.
This Privacy Policy does not apply to any third party websites linked from our websites, which will be governed by their own privacy policies
B. What is Personal Information?
“Personal Information” is information about an identifiable individual, such as their name, date of birth, gender, home address,
personal phone number, personal email address, Internet Protocol (IP) address, personal interests and shopping preferences.
In this Privacy Policy, we explain what happens to the Personal Information we collect, why we collect it, and how it is used and/or disclosed.
C. What is Personal Health Information?
We recognize that personal health information (PHI) is one of the most important types of Personal Information.
This Privacy Policy also applies to the PHI we collect through our pharmacies.
PHI refers to Personal Information that is related to a person’s health or the provision of health services to them.
Examples are: medical histories, test and laboratory results, mental health conditions, insurance information and other Personal Information that our pharmacists use to provide quality care and to meet our legal and professional requirements.
2. PFG Privacy Principles
PFG has adopted privacy practices consistent with the Canadian Standards Association’s “Model Code for the Protection of Personal Information”.
This code contains ten (10) fair information principles generally described as follows:
-
Accountability - An organization is responsible for personal information under its control designating a representative(s)
responsible for its compliance with such principles.
-
Consent - The consent of an individual is required for the collection, use or disclosure of personal information unless
otherwise permitted by law.
-
Identifying Purposes - The purpose for which personal information is collected shall be identified on or before the time
the personal information is collected.
-
Limiting Collection of Personal Information - The collection of personal information shall be limited to that which is
necessary for the identified purposes.
-
Limiting Use, Disclosure and Retention of Personal Information - Personal information shall only be used or disclosed for the
purpose for which it was collected unless otherwise allowed by law. Such personal information shall also only be retained as
long as is necessary for the fulfillment of such identified purposes.
-
Accuracy - Personal information collected shall be as accurate, complete and up to date as is necessary for the identified
purposes.
-
Safeguards and Safekeeping - Personal information shall be secured at a level appropriate to the sensitivity of the personal information.
-
Openness - An organization shall make available information about its practices pertaining to the management of personal information.
-
Individual Access - An individual shall be informed of the existence, use and disclosure of their personal information and shall be given
access to such personal information. Such individual shall be entitled to query the accuracy and completeness of the personal information
as well as have such personal information amended.
-
Challenging Compliance - An individual shall be entitled to challenge concerns they may have with respect to an organization's compliance
with the fair information principles contained herein.
3. How We Manage Consent
PFG only collects, uses and/or discloses Personal Information with your consent, or as otherwise required or permitted by law.
By providing PFG with Personal Information, you agree and consent that PFG may collect,
use and/or disclose such Personal Information in compliance with this Privacy Policy, as expressly authorized by you, or as permitted or required by law.
A. Websites
During your initial visit to any of PFG’s websites, upon enrolment in More Rewards, registering for an online shopping account,
or visiting our subscription website(s), you may be asked to indicate whether you wish to receive promotional communications from PFG.
If you consent, we may send you emails such as those containing information on new products, services, events and/or promotions relating to PFG,
and we may ask you about your satisfaction with any of PFG’s products or services.
There is no obligation to receive these communications, and you can unsubscribe at any time
B. Social Media
When interacting with PFG via Facebook, Twitter, Instagram and/or similar social networks,
PFG may collect, use and/or disclose Personal Information that you provide or disclose to us, in accordance with this Privacy Policy.
Social networks also have their own privacy policies, terms and conditions.
C. More Rewards program
When interacting with PFG via Facebook, Twitter, Instagram and/or similar social networks,
PFG may collect, use and/or disclose Personal Information that you provide or disclose to us, in accordance with this Privacy Policy.
Social networks also have their own privacy policies, terms and conditions.
How Do I Withdraw Consent?
You can withdraw your consent at any time to us collecting, using and/or disclosing your Personal Information.
If you withdraw your consent, PFG will no longer be able to deliver certain services to you.
Withdrawing consent from the More Rewards program will affect your membership and your ability to participate in the program,
including your access to “card prices” and collecting More Rewards points.Download Withdraw Consent form here.
How Do I Unsubscribe?
When you receive commercial and/or promotional emails, text messages or other electronic messages from PFG,
you may choose to stop receiving future messages by using the “unsubscribe” link or “STOP” process
provided in the message or logging into your account at www.pattisonfoodgroup.com or www.morerewards.ca and changing your subscription settings.
You may also request to stop receiving marketing materials from PFG by postal mail by filling out the “Opt-Out” form and returning it to PFG’s Customer Service Team.
Download Opt-Out form here.
4. Why We Collect, Use and/or Disclose Personal Information
PFG collects, uses, and/or discloses Personal Information in order to manage its business; to provide efficient services to its customers;
and as required or permitted by law, such as:
- to respond to and communicate with you regarding inquiries about PFG’s business;
- to answer questions or notify customers of issues with an item they’ve purchased – for example, if it is recalled;
- to provide information about products and services offered by PFG, including contests, giveaways, events and/or sweepstakes;
- to administer the More Rewards program;
- to process transactions on the appropriate More Rewards card;
- to determine the identity of persons placing, receiving online orders on PFG’s on-line shopping website and to respond to and communicate regarding orders placed;
- to understand the needs of our customers and their preferences;
- to establish and maintain a business relationship with our customers;
- to provide customers with ongoing quality service;
- to manage and develop PFG’s business and operations;
- to meet any legal and regulatory requirements;
- for PFG’s day to day business administration;
- to help ensure customers are prescribed and dispensed the proper medication and that fits their individual needs;
- to provide counselling/advice regarding prescriptions;
- to provide pharmacy-related information to other health care providers;
- to manage medical records;
- to obtain and process payments for prescription medications and pharmacy services;
- to connect with private health insurance providers and/or the provincial drug benefit program, where necessary,so PFG can charge the correct price on prescribed medications;
- risk management purposes; and
- any other purpose PFG may indicate to you from time to time
5. How We Collect Personal Information
A. Directly from you
Your Personal information will be collected when you use your More Rewards card or account at a store or business,
when you provide your Personal Information to us at stores, by mail, email, calls to our Customer Service Call Centre,
by applying for membership in the More Rewards program, entering into contests or sweepstakes directly controlled and
managed by PFG or by its third-party suppliers, filling pharmacy prescriptions through PFG websites or at PFG Pharmacies,
and other direct interactions.
B. Through PFG Technology
PFG technology includes cookies on PFG’s websites, as well as other data collected from your use of PFG’s websites and in-store networks.
Cookies track browsing activity on a website. Cookies on PFG websites provide PFG with information
about your visits to the website and your browsing history.
C. Through website, social media accounts and mobile applications
PFG will collect the Personal Information you share with us through these applications and/or interactions.
D. Through closed-circuit television cameras (“CCTV”)
PFG has CCTVs throughout its stores (with some visibility of adjacent public sidewalk and parking lot areas) and
retains recordings for risk management purposes. CCTV images may also be used and/or disclosed as part of a police investigation
where required by law or a court order.
6. To Whom We Disclose Your Personal Information
A. Third-Parties
PFG may disclose Personal Information to its third party agents, contractors and/or affiliated companies that
provide services to PFG with respect to the permitted uses stated above.
These third parties have contractually agreed with PFG to keep your Personal Information confidential,
including software developers (website developers and hosts), data processing providers, document management providers and office service providers.
Third parties will only have access to the Personal Information that is necessary to deliver the services to PFG.
B. Designated Entities
PFG may disclose or share Personal Information in certain lawful circumstances, including but not limited to the following:
- to parents, caregivers, provincial drug benefit program and/or private health insurance providers and other governmental entities, as permitted by law;
- to government institutions that have proven their lawful authority to obtain Personal Information from PFG; and
- to comply with a subpoena, warrant, or an order made by a court, person or body with jurisdiction to compel the production of Personal Information.
- to your designated individuals or entities as permitted by law.
PFG takes the security of Personal Information seriously and uses industry-approved practices to safeguard it.
In the event that PFG becomes aware that any of your Personal Information has been accessed by an unauthorized third party,
we will notify you if we determine that such access is likely to result in significant harm to you
What If You Don’t Want Your Personal Information Disclosed?
If you do not want PFG to disclose your Personal Information as described in this Privacy Policy,
please contact PFG’s Customer Care Support Team at 1-800-242-9229 or send an email to customer_care_support@PattisonFoodGroup.com.
In particular, other than as permitted or provided by law, and subject to contractual restrictions/obligations of PFG and Personal Information
that is required by PFG to properly and efficiently administer PFG’s day to day activities, you always have the option to instruct us to stop disclosing your Personal Information
beyond what is necessary to provide you with the service(s) or information you requested. In such event, however, PFG may no longer be able to provide certain service(s) or information to you.
Download the "Withdraw Consent" form here.
7. Storage, Retention, Access, Correction, and Deletion of Personal Information
A. Storage
PFG securely stores all physical Personal Information in its possession using appropriate access protocols.
All of PFG’s network drives and electronic storage devices are protected in secure facilities by industry-approved security protocols,
and we have restricted access to Personal Information to only those individuals who have a business need for it.
B. Retention
PFG will retain Personal Information for only as long as is necessary to fulfill PFG’s purposes set forth above, subject to applicable law.
PFG may retain any Personal Information relating to More Rewards or the PFG online shopping programs as is required for the administration of those programs.
Personal Information collected by PFG for risk management activities is retained for a period of 90 days, or such period of time as PFG deems appropriate.
If your Personal Information is required for law enforcement or similar purposes, it will be retained until the matter is resolved.
C. Access
As permitted by law, you can request confirmation that PFG holds your Personal Information, and you may also request access to Personal Information that
PFG may have and receive a copy in electronic format. After you submit a request, PFG will give you access to, or a copy of, your eligible Personal Information within such time as required by law.
Download Request For Personal Information form here.
D. Correction or Deletion
You may also request that PFG correct or delete your Personal Information in our possession.
PFG will take appropriate steps to verify the identity of anyone making such a request.
Download Amend Personal Information form here.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or PFG’s privacy practices, please contact our designated Privacy Officer:
Pattison Food Group
19855-92A Avenue
Langley, British Columbia, V1M 3B6
ATTN: Privacy Officer
Email: Privacy@PattisonFoodGroup.com
I. Privacy Statement
This is the public statement of privacy and security that we adhere to at the Pattison Food Group Limited Partnership.
PFG believes that our customers are our greatest asset. We built our business and this website on that idea and
have made every effort to ensure that your shopping experience is enjoyable, safe and secure. This document explains
what happens to information that you submit to us. However, it is possible to browse our website without providing us
any information. Any data that we might collect is used to customize your experience at our store and/or website.
At any time you may request to see exactly what information PFG has retained. At any time you may request that we remove
your information from our files and databases. Even within PFG, only those people that require your information will have
access to that information. It is important for us at PFG to make you feel as comfortable as possible at our store and/or
website. We may share information in an anonymous aggregate form, such as percentage of PFG shoppers who shop on Mondays
or the number of PFG shoppers who purchase a specific product. If at any time you contact PFG with questions, comments or
issues, we will work towards a resolution for you at that time and at any time in the future.
Contact
During your initial visit to our website, we would ask that you indicate whether you want to receive communications from PFG.
There is no obligation to receive communications when visiting our website. Occasionally, we may be in touch with you via email,
postal mail or telephone to notify you of new services or products available through PFG and to ask you about how satisfied you
are with PFG's products and services.
If you have any questions about our privacy statement, the practices of this website, or dealing with PFG, contact us by calling
1.800.242.9229 to voice any concerns to our friendly customer service representatives.
Links
This website provides links to other websites. Please be aware that we are not responsible for the privacy practices of any other
websites. We encourage our users to be aware when they leave our website to read the privacy policies of each and every website that
collects personal information. This policy statement applies solely to personal information collected by PFG.
Some promotions, contests and sweepstakes at PFG may be sponsored by third party companies. In such cases, they will need to
collect personal information from you. If you do not want your personal information handled by companies other than PFG, you
can choose not to participate in the promotional contests or sweepstakes.
We reserve the right to share information among our affiliates for business purposes.
We are committed to informing you of the purpose behind collecting the personal information that we ask from you. We are committed
to honest and open communication and we will make your personal information available to you upon request at any time. Any personal
information that we collect is for our business purposes only.
Ultimately, if you are unhappy with our privacy statement or our service as a whole, you can discontinue using our service at any
time and subject to legal requirements, request that any personal information be removed completely from PFG.
We reserve the right to change this privacy statement from time to time. We will inform you that the statement has been updated,
as we will change the effective date of the statement, and make a note on our website's homepage that the statement has been changed.
Effective date: July 5, 2006.
II. Privacy Notice
Privacy
Pattison Food Group Limited Partnership respects its customers'/team members' privacy and accordingly the Overwaitea Food Group, a division of Pattison Food Group
Limited Partnership collects, uses and discloses personal information with its customers'/team members' consent and as required by law.
Personal Information
Personal information is information about an identifiable individual but does not include the name, title, business address or business
telephone number of an employee of an organization.
Collection, Use and Disclosure of Your Personal Information
In order to efficiently offer and provide quality products and services to PFG's customers/team members, PFG must collect, use and disclose
personal information in relation to its customers/team members. In this regard:
-
PFG will only collect, use and disclose the personal information necessary for its day-to-day administration, reward programs and
to enable PFG to understand the needs of customers, their preferences and to establish and maintain a commercial relationship
with customers of PFG and to provide customers with ongoing service determine the demand for products which
PFG makes available for sale to customers provide you with information about products and services offered by
PFG, and enable PFG to more efficiently and effectively operate, manage and develop its business
-
PFG will only collect, use or disclose personal information with a customer's/team member's consent, except where
required or allowed by law
-
PFG will disclose and transfer personal information to its agents for processing and to assist PFG in its day-to-day
business activities and administration
-
PFG will safeguard and maintain the security and confidentiality of the personal information provided by its
customers/team members
-
PFG's customers/team members may at any time request their own personal information, subject to any restrictions at law,
and may request correction of inaccurate or incomplete personal information
-
PFG will collect, use and disclose a customer's/team member's personal information in a manner which complies with
legal requirements
Personal Information Options
A customer/team member can opt not to receive PFG's marketing information and/or not to have PFG use and disclose their
personal information other than that personal information required or permitted by law, personal information subject to
contractual restrictions/obligations of PFG and/or personal information that is required by PFG to properly and efficiently
administer PFG's day-to-day activities, by simply requesting the necessary form(s) from PFG's Customer Service department
and thereafter completing and returning the form(s) to PFG.
If a customer/team member has concerns or complaints about PFG's privacy practices or compliance, a customer/team member
can contact PFG's Customer Service department and request the appropriate form(s) which can be completed and returned to PFG.
Please refer to PFG's Privacy Policy for complete details on PFG's commitment to privacy, available at PFG's Customer Service
department.
PFG will provide notice to its customers/team members in writing of any changes to its privacy practices or policy.
If you have questions regarding PFG's privacy practices, please contact PFG's Legal department:
Don Eng, General Counsel
19855 - 92A Avenue Langley, B.C. V1M 3B6
Phone: (604) 881-3668
Fax: (604) 888-8521
Email: don_eng@owfg.com
Effective date: July 5, 2006.
III. Privacy Policy
Pattison Food Group Limited Partnership respects the privacy of its customers and team members. In this regard, PFG adopts
practices consistent with the Canadian Standards Association's Model Code for the Protection of Personal Information
which code contains ten (10) fair information principles generally described as follows:
-
Accountability - An organization is responsible for personal information under its control designating a representative(s)
responsible for its compliance with such principles.
-
Consent - The consent of an individual is required for the collection, use or disclosure of personal information unless
otherwise permitted by law.
-
Identifying Purposes - The purpose for which personal information is collected shall be identified on or before the time
the personal information is collected.
-
Limiting Collection of Personal Information - The collection of personal information shall be limited to that which is
necessary for the identified purposes.
-
Limiting Use, Disclosure and Retention of Personal Information - Personal information shall only be used or disclosed for the
purpose for which it was collected unless otherwise allowed by law. Such personal information shall also only be retained as
long as is necessary for the fulfillment of such identified purposes.
-
Accuracy - Personal information collected shall be as accurate, complete and up to date as is necessary for the identified
purposes.
-
Safeguards and Safekeeping - Personal information shall be secured at a level appropriate to the sensitivity of the personal information.
-
Openness - An organization shall make available information about its practices pertaining to the management of personal information.
-
Individual Access - An individual shall be informed of the existence, use and disclosure of their personal information and shall be given
access to such personal information. Such individual shall be entitled to query the accuracy and completeness of the personal information
as well as have such personal information amended.
-
Challenging Compliance - An individual shall be entitled to challenge concerns they may have with respect to an organization's compliance
with the fair information principles contained herein.
It is the goal of PFG to honour the fair information principles contained herein through the implementation of practices and procedures
relating to personal information, as may be amended from time to time, to fulfill the needs of OFG.
Effective date: July 5, 2006.
=======
PRIVACY POLICY (External)
1. Introduction
A. When Does this Privacy Policy Apply?
This Privacy Policy governs the collection, use and/or disclosure of Personal Information from external sources during the course of PFG’s business.
It applies to the business activities of PFG, agents and affiliates in carrying out those activities.
PFG may change and update this Privacy Policy at any time without notice.
Revised versions of this Privacy Policy will be made available on our websites
as well as from Customer Service in our stores and will be effective from the date of release.
This Privacy Policy does not apply to any third party websites linked from our websites, which will be governed by their own privacy policies
B. What is Personal Information?
“Personal Information” is information about an identifiable individual, such as their name, date of birth, gender, home address,
personal phone number, personal email address, Internet Protocol (IP) address, personal interests and shopping preferences.
In this Privacy Policy, we explain what happens to the Personal Information we collect, why we collect it, and how it is used and/or disclosed.
C. What is Personal Health Information?
We recognize that personal health information (PHI) is one of the most important types of Personal Information.
This Privacy Policy also applies to the PHI we collect through our pharmacies.
PHI refers to Personal Information that is related to a person’s health or the provision of health services to them.
Examples are: medical histories, test and laboratory results, mental health conditions, insurance information and other Personal Information that our pharmacists use to provide quality care and to meet our legal and professional requirements.
2. PFG Privacy Principles
PFG has adopted privacy practices consistent with the Canadian Standards Association’s “Model Code for the Protection of Personal Information”.
This code contains ten (10) fair information principles generally described as follows:
-
Accountability - An organization is responsible for personal information under its control designating a representative(s)
responsible for its compliance with such principles.
-
Consent - The consent of an individual is required for the collection, use or disclosure of personal information unless
otherwise permitted by law.
-
Identifying Purposes - The purpose for which personal information is collected shall be identified on or before the time
the personal information is collected.
-
Limiting Collection of Personal Information - The collection of personal information shall be limited to that which is
necessary for the identified purposes.
-
Limiting Use, Disclosure and Retention of Personal Information - Personal information shall only be used or disclosed for the
purpose for which it was collected unless otherwise allowed by law. Such personal information shall also only be retained as
long as is necessary for the fulfillment of such identified purposes.
-
Accuracy - Personal information collected shall be as accurate, complete and up to date as is necessary for the identified
purposes.
-
Safeguards and Safekeeping - Personal information shall be secured at a level appropriate to the sensitivity of the personal information.
-
Openness - An organization shall make available information about its practices pertaining to the management of personal information.
-
Individual Access - An individual shall be informed of the existence, use and disclosure of their personal information and shall be given
access to such personal information. Such individual shall be entitled to query the accuracy and completeness of the personal information
as well as have such personal information amended.
-
Challenging Compliance - An individual shall be entitled to challenge concerns they may have with respect to an organization's compliance
with the fair information principles contained herein.
3. How We Manage Consent
PFG only collects, uses and/or discloses Personal Information with your consent, or as otherwise required or permitted by law.
By providing PFG with Personal Information, you agree and consent that PFG may collect,
use and/or disclose such Personal Information in compliance with this Privacy Policy, as expressly authorized by you, or as permitted or required by law.
A. Websites
During your initial visit to any of PFG’s websites, upon enrolment in More Rewards, registering for an online shopping account,
or visiting our subscription website(s), you may be asked to indicate whether you wish to receive promotional communications from PFG.
If you consent, we may send you emails such as those containing information on new products, services, events and/or promotions relating to PFG,
and we may ask you about your satisfaction with any of PFG’s products or services.
There is no obligation to receive these communications, and you can unsubscribe at any time
B. Social Media
When interacting with PFG via Facebook, Twitter, Instagram and/or similar social networks,
PFG may collect, use and/or disclose Personal Information that you provide or disclose to us, in accordance with this Privacy Policy.
Social networks also have their own privacy policies, terms and conditions.
C. More Rewards program
When interacting with PFG via Facebook, Twitter, Instagram and/or similar social networks,
PFG may collect, use and/or disclose Personal Information that you provide or disclose to us, in accordance with this Privacy Policy.
Social networks also have their own privacy policies, terms and conditions.
How Do I Withdraw Consent?
You can withdraw your consent at any time to us collecting, using and/or disclosing your Personal Information.
If you withdraw your consent, PFG will no longer be able to deliver certain services to you.
Withdrawing consent from the More Rewards program will affect your membership and your ability to participate in the program,
including your access to “card prices” and collecting More Rewards points.Download Withdraw Consent form here.
How Do I Unsubscribe?
When you receive commercial and/or promotional emails, text messages or other electronic messages from PFG,
you may choose to stop receiving future messages by using the “unsubscribe” link or “STOP” process
provided in the message or logging into your account at www.saveonfoods.com or www.morerewards.ca and changing your subscription settings.
You may also request to stop receiving marketing materials from PFG by postal mail by filling out the “Opt-Out” form and returning it to PFG’s Customer Service Team.
Download Opt-Out form here.
4. Why We Collect, Use and/or Disclose Personal Information
PFG collects, uses, and/or discloses Personal Information in order to manage its business; to provide efficient services to its customers;
and as required or permitted by law, such as:
- to respond to and communicate with you regarding inquiries about PFG’s business;
- to answer questions or notify customers of issues with an item they’ve purchased – for example, if it is recalled;
- to provide information about products and services offered by PFG, including contests, giveaways, events and/or sweepstakes;
- to administer the More Rewards program;
- to process transactions on the appropriate More Rewards card;
- to determine the identity of persons placing, receiving online orders on PFG’s on-line shopping website and to respond to and communicate regarding orders placed;
- to understand the needs of our customers and their preferences;
- to establish and maintain a business relationship with our customers;
- to provide customers with ongoing quality service;
- to manage and develop PFG’s business and operations;
- to meet any legal and regulatory requirements;
- for PFG’s day to day business administration;
- to help ensure customers are prescribed and dispensed the proper medication and that fits their individual needs;
- to provide counselling/advice regarding prescriptions;
- to provide pharmacy-related information to other health care providers;
- to manage medical records;
- to obtain and process payments for prescription medications and pharmacy services;
- to connect with private health insurance providers and/or the provincial drug benefit program, where necessary,so PFG can charge the correct price on prescribed medications;
- risk management purposes; and
- any other purpose PFG may indicate to you from time to time
5. How We Collect Personal Information
A. Directly from you
Your Personal information will be collected when you use your More Rewards card or account at a store or business,
when you provide your Personal Information to us at stores, by mail, email, calls to our Customer Service Call Centre,
by applying for membership in the More Rewards program, entering into contests or sweepstakes directly controlled and
managed by PFG or by its third-party suppliers, filling pharmacy prescriptions through PFG websites or at PFG Pharmacies,
and other direct interactions.
B. Through PFG Technology
PFG technology includes cookies on PFG’s websites, as well as other data collected from your use of PFG’s websites and in-store networks.
Cookies track browsing activity on a website. Cookies on PFG websites provide PFG with information
about your visits to the website and your browsing history.
C. Through website, social media accounts and mobile applications
PFG will collect the Personal Information you share with us through these applications and/or interactions.
D. Through closed-circuit television cameras (“CCTV”)
PFG has CCTVs throughout its stores (with some visibility of adjacent public sidewalk and parking lot areas) and
retains recordings for risk management purposes. CCTV images may also be used and/or disclosed as part of a police investigation
where required by law or a court order.
6. To Whom We Disclose Your Personal Information
A. Third-Parties
PFG may disclose Personal Information to its third party agents, contractors and/or affiliated companies that
provide services to PFG with respect to the permitted uses stated above.
These third parties have contractually agreed with PFG to keep your Personal Information confidential,
including software developers (website developers and hosts), data processing providers, document management providers and office service providers.
Third parties will only have access to the Personal Information that is necessary to deliver the services to PFG.
B. Designated Entities
PFG may disclose or share Personal Information in certain lawful circumstances, including but not limited to the following:
- to parents, caregivers, provincial drug benefit program and/or private health insurance providers and other governmental entities, as permitted by law;
- to government institutions that have proven their lawful authority to obtain Personal Information from PFG; and
- to comply with a subpoena, warrant, or an order made by a court, person or body with jurisdiction to compel the production of Personal Information.
- to your designated individuals or entities as permitted by law.
PFG takes the security of Personal Information seriously and uses industry-approved practices to safeguard it.
In the event that PFG becomes aware that any of your Personal Information has been accessed by an unauthorized third party,
we will notify you if we determine that such access is likely to result in significant harm to you
What If You Don’t Want Your Personal Information Disclosed?
If you do not want PFG to disclose your Personal Information as described in this Privacy Policy,
please contact PFG’s Customer Care Support Team at 1-800-242-9229 or send an email to customer_care_support@PattisonFoodGroup.com.
In particular, other than as permitted or provided by law, and subject to contractual restrictions/obligations of PFG and Personal Information
that is required by PFG to properly and efficiently administer PFG’s day to day activities, you always have the option to instruct us to stop disclosing your Personal Information
beyond what is necessary to provide you with the service(s) or information you requested. In such event, however, PFG may no longer be able to provide certain service(s) or information to you.
Download the "Withdraw Consent" form here.
7. Storage, Retention, Access, Correction, and Deletion of Personal Information
A. Storage
PFG securely stores all physical Personal Information in its possession using appropriate access protocols.
All of PFG’s network drives and electronic storage devices are protected in secure facilities by industry-approved security protocols,
and we have restricted access to Personal Information to only those individuals who have a business need for it.
B. Retention
PFG will retain Personal Information for only as long as is necessary to fulfill PFG’s purposes set forth above, subject to applicable law.
PFG may retain any Personal Information relating to More Rewards or the PFG online shopping programs as is required for the administration of those programs.
Personal Information collected by PFG for risk management activities is retained for a period of 90 days, or such period of time as PFG deems appropriate.
If your Personal Information is required for law enforcement or similar purposes, it will be retained until the matter is resolved.
C. Access
As permitted by law, you can request confirmation that PFG holds your Personal Information, and you may also request access to Personal Information that
PFG may have and receive a copy in electronic format. After you submit a request, PFG will give you access to, or a copy of, your eligible Personal Information within such time as required by law.
Download Request For Personal Information form here.
D. Correction or Deletion
You may also request that PFG correct or delete your Personal Information in our possession.
PFG will take appropriate steps to verify the identity of anyone making such a request.
Download Amend Personal Information form here.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or PFG’s privacy practices, please contact our designated Privacy Officer:
Pattison Food Group
19855-92A Avenue
Langley, British Columbia, V1M 3B6
ATTN: Privacy Officer
Email: Privacy@PattisonFoodGroup.com
